Western Washington University completely redesigned their outward-facing home page site and implemented it in Drupal in ten months of 2011. To inform and guide this design we used a variety of methods to collect information from our user base, each method appropriate the stage of design and the type of information we were seeking. This talk walks through the process we used from Requirements Gathering through to Site-Building with examples of the kinds of user feedback we gathered each step of the way.
This talk addresses:
- A process for website redesign
- How (and why) to effectively and inexpensively incorporate user feedback in each stage of the process
- Products and tools used in the different phases